Royal Group FAQs - Vogue Fitness

EClub Members FAQs

Q: How do I book my class?
A: You must reserve your class each and every time from www.vfuae.com/royalgroup.  No reservation = No entry.

Q: Where do I go once I arrive?
A: Please head to the front reception area, where you will show our friendly team your confirmation email. You will then be provided with your CLASS TOKEN.

Q: What do I do once I receive my Class Token?
A: Once you have received your class, you can proceed to class and provide your CLASS TOKEN to the coach, who will then mark you as attended and allow your participation in the class.

Q: Why are there not any slots left for me to book?
A: There are only a limited amount of classes made available each day and for each class per day. The system automatically stops bookings once they are full for any times slots, and no bookings will be allowed once the daily limit is reached.

Q: Why can I not book any time slots?
A: Once the daily limit is reached, the system will no longer accept bookings for that day. It will reset each day.

Q: What if I am late for Class?
A: Vogue Fitness has a strict late arrival policy. If you are 5 or more minutes late for class, you will NOT be allowed entry. If you do not abide by this policy and cause an issue with the coach or our team for enforcing this policy, Vogue Fitness will retain the rights to ban your entry into any of our facilities.

Q: What if I am angry or upset with any decision of Vogue Fitness?
A: If you feel aggrieved by any decision of Vogue Fitness, we encourage you to email [email protected] to raise your concerns.

Q: What is the Age Limit for the EClub Membership entry?
A: You must be 18 years of age or above. Children are not permitted under this membership.

Q: Where are we located?
A: Our Google Maps links are here: Yas MarinaYas LadiesAl RahaMarina MallAl GhadeerJLT, RAK, RAK Ladies, Al Ain, Al Ain Ladies.

Q: What can I expect in my first class?
A: All of our classes are fully instructed by our world-class coaching team. You will  be shown what you need to do from the very start right through until the end of the class!

Q: How long are the classes?
A: The maximum duration of any class is one (1) hour.

Q: What do I wear?
A: Wear comfortable exercise clothes and shoes.

Q: Is there water available?
A: We have eco-friendly water coolers. We advise bringing your own water bottle.

Q: How early do I need to be?
A: We encourage you to arrive 10 minutes early for your first session.

Q: Do you supply towels?
A: We are environmentally conscious. Please bring your own towel if you require one.

Q: Do you have changing rooms and showers?
A: Changing facilities and showers are available at all facilities except Al Ghadeer.

Q: How has Covid-19 affected the EClub Memberships?
A: Vogue Fitness follows all governmental guidelines and regulations.  There will be capacity changes and operational adjustments that will occur over the coming weeks and months.

Q: How has Covid-19 affected how I can train and book?
A: As Vogue Fitness is following all governmental guidelines, there will be booking restrictions in place.  Any EClub member who does not follow Vogue Fitness or UAE Government guidelines will have their permission to enter Vogue Fitness removed.

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Website: www.vfuae.com

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